connection will be charged an extra fee. All items sent by courier or Post Denmark. With Post Denmark delivered the goods on the day after dispatch. Goods that are shipped with fragtbil, delivered to the first door on the ground floor.
You also have the opportunity to pick up the item on our address which is Glatvedvej 22-8444 Balle. The item must, however, be ordered and paid for in advance. You will then receive an email when the item is ready for pickup.


4. delivery
The delivery time is currently 3-14 working days (excl. lørd./sønd. and holidays)
Transit haulier and carrier is to the doorstep of the street level. We have unfortunately no
influence on the carrier's route. Shipping time may therefore not be specified
than between kl. 0900-1600 on a given date.
As a starting point made no mail without acknowledgement of receipt. If
not taken any home determine the carrier an alert. Contact carrier
and negotiate new outward journey.
The supply of goods shall be deemed made when the carrier has shipped the item in the order address and the customer has received the item. Select the item that must be made, have the customer himself is responsible for the item as soon as the carrier put the item on the recipient's address


5. receipt
When you have received your goods, you need to compare these with the order confirmation. Always check the product/package for transport damage prior to the acknowledgment of receipt.If there is damage to a product objection to transporters on site. There must never acknowledged on a bill of lading without making annotations on the consignment note, if there is damage to any of the goods. (It is not enough only to check the mailbox outside)
Acknowledgement of receipt is the same as saying that the item is in order!

Is the product/packaging is damaged, you can either refuse receipt, after which the carrier takes the package with the return. We will then contact you. You can also receive the package, but acknowledges on the consignment note "received with reservations" and the contents of the package can be checked after the carrier is gone. Discover first the damage after you have opened the package, you must ask at your local post office, the carrier or with us.
The package is sent by Post Denmark you must ask at your local post office, if (1) there are deficiencies in the package (2) the content is corrupted.
It is important that packaging is preserved for posterity. later inspection of the carrier.
Visible defects or defects must be notified to the M • Support on delivery day or not later than the day after! Enquiries on more than 2 days after receipt cannot be processed!

Manageable deliveries under 20 kg happens to the designated address, however, max. 1. floor or basement. Deliveries exceeding 20 kg or bulky shipments delivered practically possible the ship-to address, in the ramp or street level.


6. defective goods
Do you have against expectationsbecome defective or error delivered goods in delivery time, MOHRSEN. dk be contacted. M • Support covers the transport costs in connection with error delivered items when sent via Post danmark or carrier, with the condition that it is us who stands for the requisition of carrier or sends paid postal receipt. We will swap and forward, of course, a new item with the same we have received the fejlleveredevare, unless otherwise agreed!
To help our Returns Department, please put a copy of the order confirmation in the box along with the item and a return form


7. return/Cancellation
Should you withdraw from your purchase, all goods returned within 14 days after receipt. We shall pay back the price or Exchange to another item if the item is returned in substantially the same condition and quantity. The Original packaging must also be returned in a condition that makes a resale can, given on the packaging is designated usable information about the product's use, as well as the goals/values necessary info for our other customers.
Specially formulated (products which are manufactured specially to you) shall not be returned. We transmit special order confirmation on those goods in which we communicate that there is no return on the item. This must be sent signed return prior to the order set in motion. You have not received a special order confirmation are subject to the normal 14-day money back return/.

Goods returned UFRANCO oron the following requirements, refused reception without prior agreement. The customer has the responsibility for the product are coming forward in great condition.
It can take up to 10 working days from the date we receive the item back to us reverses the money.

Remember to keep your mail receipt as evidence that you have shipped the item.
Send an item return after the 14 days, without the prior agreement, the customer must pay for the package return again. M • support is not required to view package return even though we have received your package.


8. Guarantee/right of complaint
On all products be granted right of complaint according to orders, unless the manufacturer itself provides additional warranty on the product. Should the item against expectations go in pieces during the limitation period, should the item be sent to us and we will repair the item. The error is the result of operator error, modifications or gross abuse from the user's page, will the service be billed the customer.


9. ownership
M • Support reserves the ownership of the goods supplied until the full price has been paid in full.
 

10. reservations and Disclaimer
M • Support takes reservations for any tax changes, price and proofreading errors, technical defects, sold-out items and force majeure, including labour conflict and defects or delays to deliveries from subcontractors.


11. issuance of the order
When you have submitted a product ordering via our website, our system will automatically send you an email indicating which products you have ordered.

You should be aware that the automatic replies (via email) is not a legally binding order confirmation, whereby an agreement is concluded. There is merely an electronic acknowledgement of receipt of your order. M • Support therefore have the opportunity to cancel your order due to typographical errors, technical problems, delivery failures and similar situations.